Order tracking

Track the progress of your order here. Once your order is placed, you can easily monitor its journey. Please note that the email address and order number must be entered exactly as they were provided when placing the order.

Shipping

We offer home deliveries and delivery to your nearest pick-up point. Orders are shipped from our warehouse in Sweden and dispatched within 24 hours on business days (not including Swedish public holidays).
The delivery fee for international orders will be shown at checkout. The shipments are fulfilled by UPS.
When ordering to countries outside the EU, you will need to pay import tax and duty according to local rules. Therefore, the order value does not include Swedish VAT. The amount of tax and duty to pay is different in every country. The carrier will invoice you for the tax and duty, together with a disbursement fee of around €18/USD $21 for the customs clearance service. In some cases, the carrier may ask you for an upfront payment for the tax and duty. Please note that for the UK and Norway all taxes and duties are included in the prize and you do not need to pay any extra fees.

Returns

We offer a 30-day return policy, however, we encourage you to think about the planet before returning a product. If you are certain that you want to return your order, please make sure the container fits the items as tightly as possible to help decrease the carbon footprint. At Sandqvist we want to create a more sustainable and smarter return process by using digital return labels. You register your return digitally and when you have done that you will receive the return label from UPS to your email. If you are in a non EU-country you will also receive a commercial invoice that you print (in 3 copies) and give to UPS. In order to register your return you will need your order number and the email address that you used in the order. For an easy return request please click here!

Please note that we offer free exchanges and returns when you choose a store credit. If you prefer to make a return and receive a refund, a return shipping fee of 5 EUR will be deducted from the refunded amount.

Since we’re a sustainability-first brand, we encourage you to make thoughtful purchases. So, if you have any questions or concerns about our products before making a purchase, just get in touch—we’re happy to help!

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