Payment & Delivery

We offer free DHL Home Delivery in the EU, please choose your country below for detailed information.

Here you will find all information you need to know regarding payments and deliveries.

Special circumstances

Please note that there might be a slight delay in delivery in regard to the current situation with COVID-19. We are working closely with UPS, DHL and PostNord to ensure that each delivery is made on time. Please contact us if you have any questions.

Sweden

Payment

Payments are handled by Klarna. You can pay with Visa, MasterCard, or other alternatives depending on your location. The transaction of credit card data is encrypted. Sandqvist do not store any credit card data. Klarna use a security protocol called 3D Secure, which your card needs to have activated before purchase. If your payment fails, first try another card, and then another browser or device.

We also offer payments through PayPal. Please note that the registered address for your Paypal account is the address that the order will be sent to.

Delivery

We will always try to ship your order within one business day . If you place your order before 11.00AM CET, we aim to ship it the same day. Orders placed on weekends and Swedish holidays will be shipped the next business day. The delivery time is 1–3 business days.

Free shipping

Shipping and returns within Sweden are free of charge for orders above 100 SEK, and are fulfilled by Postnord. DHL Express Home Delivery is available at an extra cost of 50 SEK.

Postnord:

You will be sent an email notification including parcel tracking number once your order has been shipped. You can check the status here.
Postnord will deliver your parcel to a hub near you, and you will be notified by text message when the delivery has arrived, so please make sure that you give your correct mobile phone number when you register your details.

DHL:

You will be sent an email notification including tracking number once your order has been shipped. You can check the status here.
DHL will deliver your parcel to the delivery address given in your order. If you are not available, DHL will call you, so please make sure that you give your correct mobile phone number when you register your details.

United Kingdom

Payment

Payments are handled by Klarna. You can pay with Visa, MasterCard, or other alternatives depending on your location. The transaction of credit card data is encrypted. Sandqvist do not store any credit card data. Klarna use a security protocol called 3D Secure, which your card needs to have activated before purchase. If your payment fails, first try another card, and then another browser or device.

We also offer payments through PayPal. Please note that the registered address for your Paypal account is the address that the order will be sent to.

Delivery

We will always try to ship your order within one business day of your order. If you make your order before 11.00AM CET, we aim to ship it the same day. Orders placed on weekends and Swedish holidays will be shipped the next business day.

Free shipping and returns on all orders above £100

Shipping and returns to and from the United Kingdom are free of charge for orders above £100. We charge £10 for orders below £100.

UPS:

UPS (Standard) usually delivers the shipment within 2–4 business days.
You will be sent an email notification including your parcel tracking number once your order has been shipped. You can check the status here.
UPS will deliver your parcel to the delivery address given in your order. If you are not there to receive the package, UPS will leave a note, and the package will be held at a local UPS access point.

DHL:

DHL Express Home Delivery usually delivers the shipment within 2–3 business days.
You will be sent an email notification including tracking number once your order has been shipped. You can check the status here.
DHL will deliver your parcel to the delivery address given in your order. If you are not available, DHL will call you, so please make sure that you give your correct mobile phone number when you register your details.

Germany

Payment

Payments are handled by Klarna. You can pay with Visa, MasterCard, or other alternatives depending on your location. The transaction of credit card data is encrypted. Sandqvist do not store any credit card data. Klarna use a security protocol called 3D Secure, which your card needs to have activated before purchase. If your payment fails, first try another card, and then another browser or device.

We also offer payments through PayPal. Please note that the registered address for your Paypal account is the address that the order will be sent to.

Delivery

We will always try to ship your order within one business day of your order. If you make your order before 11.00AM CET, we aim to ship it the same day. Orders placed on weekends and Swedish holidays will be shipped the next business day.

Free shipping and returns on all orders over €100

Shipping and returns to and from Germany are free of charge for orders above €100. For orders below €100, we charge €10.

UPS:

UPS (Standard) usually delivers the shipment within 2–4 business days.
You will be sent an email notification including your parcel tracking number once your order has been shipped. You can check the status here.
UPS will deliver your parcel to the delivery address given in your order. If you are not there to receive the package, UPS will leave a note, and the package will be held at a local UPS access point.

DHL:

DHL Express Home Delivery usually delivers the shipment within 2–3 business days.
You will be sent an email notification including tracking number once your order has been shipped. You can check the status here.
DHL will deliver your parcel to the delivery address given in your order. If you are not available, DHL will call you, so please make sure that you give your correct mobile phone number when you register your details.

France

Payment

Payments are handled by Klarna. You can pay with Visa, MasterCard, or other alternatives depending on your location. The transaction of credit card data is encrypted. Sandqvist do not store any credit card data. Klarna use a security protocol called 3D Secure, which your card needs to have activated before purchase. If your payment fails, first try another card, and then another browser or device.

We also offer payments through PayPal. Please note that the registered address for your Paypal account is the address that the order will be sent to.

Delivery

We will always try to ship your order within one business day of your order. If you make your order before 11.00AM CET, we aim to ship it the same day. Orders placed on weekends and Swedish holidays will be shipped the next business day.

Free shipping and returns on all orders over 100€

Shipping and returns to and from France are free of charge for orders above €100. For orders below €100, we charge €10.

UPS:

UPS (Standard) usually delivers the shipment within 2–4 business days.
You will be sent an email notification including your parcel tracking number once your order has been shipped. You can check the status here.
UPS will deliver your parcel to the delivery address given in your order. If you are not there to receive the package, UPS will leave a note, and the package will be held at a local UPS access point.

DHL:

DHL Express Home Delivery usually delivers the shipment within 2–3 business days.
You will be sent an email notification including tracking number once your order has been shipped. You can check the status here.
DHL will deliver your parcel to the delivery address given in your order. If you are not available, DHL will call you, so please make sure that you give your correct mobile phone number when you register your details.

Norway

Payment

Payments are handled by Klarna. You can pay with Visa, MasterCard, or other alternatives depending on your location. The transaction of credit card data is encrypted. Sandqvist do not store any credit card data. Klarna use a security protocol called 3D Secure, which your card needs to have activated before purchase. If your payment fails, first try another card, and then another browser or device.

We also offer payments through PayPal. Please note that the registered address for your Paypal account is the address that the order will be sent to.

Delivery

We will always try to ship your order within one business day of your order. If you make your order before 11.00AM CET, we aim to ship it the same day. Orders placed on weekends and Swedish holidays will be shipped the next business day.

Free shipping and returns on all orders over 1500 NOK

Shipments and returns to and from Norway are free of charge for orders above 1500 NOK. We charge 100 NOK for orders below 1500 NOK. No local taxes or duties will be added upon delivery.

UPS:

UPS (Standard) usually delivers the shipment within 2–4 business days.
You will be sent an email notification including your parcel tracking number once your order has been shipped. You can check the status here.
UPS will deliver your parcel to the delivery address given in your order. If you are not there to receive the package, UPS will leave a note, and the package will be held at a local UPS access point.

Switzerland

When ordering to countries outside the EU, you will need to pay import tax and duty according to local rules. Therefore, the order value does not include Swedish VAT. The amount of tax and duty to pay is different in every country. The carrier (UPS) will invoice you for the tax and duty, together with a disbursement fee of around €18/170 SEK for the customs clearance service. In some cases, the carrier may ask you for an upfront payment for the tax and duty.

Payment

Payments are handled by Klarna. You can pay with Visa, MasterCard, or other alternatives depending on your location. The transaction of credit card data is encrypted. Sandqvist do not store any credit card data. Klarna use a security protocol called 3D Secure, which your card needs to have activated before purchase. If your payment fails, first try another card, and then another browser or device.

We also offer payments through PayPal. Please note that the registered address for your Paypal account is the address that the order will be sent to.

Free shipping and returns on all orders over 150€

Shipping and returns to and from Switzerland are free of charge for orders above €150. For orders below €150, we charge €10.

UPS:

UPS (Standard) usually delivers the shipment within 2–4 business days.
You will be sent an email notification including your parcel tracking number once your order has been shipped. You can check the status here.
UPS will deliver your parcel to the delivery address given in your order. If you are not there to receive the package, UPS will leave a note, and the package will be held at a local UPS access point.

Denmark

Payment

Payments are handled by Klarna. You can pay with Visa, MasterCard, or other alternatives depending on your location. The transaction of credit card data is encrypted. Sandqvist do not store any credit card data. Klarna use a security protocol called 3D Secure, which your card needs to have activated before purchase. If your payment fails, first try another card, and then another browser or device.

We also offer payments through PayPal. Please note that the registered address for your Paypal account is the address that the order will be sent to.

Delivery

We will always try to ship your order within one business day of your order. If you make your order before 11.00AM CET, we aim to ship it the same day. Orders placed on weekends and Swedish holidays will be shipped the next business day.

Free shipping and returns on all orders over 1500 DKK

Shipments and returns to and from Denmark are free of charge for orders above 1500 DKK. For orders below 1500 DKK, we charge 100 DKK.

UPS:

UPS (Standard) usually delivers the shipment within 2–4 business days.
You will be sent an email notification including your parcel tracking number once your order has been shipped. You can check the status here.
UPS will deliver your parcel to the delivery address given in your order. If you are not there to receive the package, UPS will leave a note, and the package will be held at a local UPS access point.

DHL:

DHL Express Home Delivery usually delivers the shipment within 2–3 business days.
You will be sent an email notification including tracking number once your order has been shipped. You can check the status here.
DHL will deliver your parcel to the delivery address given in your order. If you are not available, DHL will call you, so please make sure that you give your correct mobile phone number when you register your details.

Europe

Payment

Payments are handled by Klarna. You can pay with Visa, MasterCard, or other alternatives depending on your location. The transaction of credit card data is encrypted. Sandqvist do not store any credit card data. Klarna use a security protocol called 3D Secure, which your card needs to have activated before purchase. If your payment fails, first try another card, and then another browser or device.

We also offer payments through PayPal. Please note that the registered address for your Paypal account is the address that the order will be sent to.

Delivery

Please note that for Cyprus, Gibraltar, Greenland, Iceland, Malta, Turkey and Ukraine, global shipping costs are applied.

We will always try to ship your order within one business day of your order. If you make your order before 11.00AM CET, we aim to ship it the same day. Orders placed on weekends and Swedish holidays will be shipped the next business day.
Delivery time is 3–6 business days.

Free shipping to mainland Europe for orders above €150

Shipping and returns to Europe are free of charge for orders above €150. There is a fee of €10 for orders below €150.

UPS:

UPS (Standard) usually delivers the shipment within 2–4 business days.
You will be sent an email notification including your parcel tracking number once your order has been shipped. You can check the status here.
UPS will deliver your parcel to the delivery address given in your order. If you are not there to receive the package, UPS will leave a note, and the package will be held at a local UPS access point.

USA

When ordering to countries outside the EU, you will need to pay import tax and duty according to local rules. Therefore, the order value does not include Swedish VAT. The amount of tax and duty to pay is different in every country. The carrier (UPS) will invoice you for the tax and duty, together with a disbursement fee of around €18/170 SEK for the customs clearance service. In some cases, the carrier may ask you for an upfront payment for the tax and duty.

Payment

Payments are handled by Klarna. You can pay with Visa, MasterCard, or other alternatives depending on your location. The transaction of credit card data is encrypted. Sandqvist do not store any credit card data. Klarna use a security protocol called 3D Secure, which your card needs to have activated before purchase. If your payment fails, first try another card, and then another browser or device.

We also offer payments through PayPal. Please note that the registered address for your Paypal account is the address that the order will be sent to.

Delivery

We will always try to ship your order within one business day. If you make your order before 11.00AM CET, we aim to ship it the same day. Orders placed on weekends and Swedish holidays will be shipped the next business day.
The delivery time is 1–3 business days.

Free shipping and returns on all orders over $150

Shipping and returns within the USA are free of charge for orders above $150. For orders below $150, there is a fee of $20. The shipments are fulfilled by UPS (Express). Swedish VAT is removed from the checkout total, but local taxes and duties will be added by UPS upon delivery. Returns are free of charge.

UPS:

UPS (Standard) usually delivers the shipment within 2–4 business days.
You will be sent an email notification including your parcel tracking number once your order has been shipped. You can check the status here.
UPS will deliver your parcel to the delivery address given in your order. If you are not there to receive the package, UPS will leave a note, and the package will be held at a local UPS access point.

Global

When ordering to countries outside the EU, you will need to pay import tax and duty according to local rules. Therefore, the order value does not include Swedish VAT. The amount of tax and duty to pay is different in every country. The carrier (UPS) will invoice you for the tax and duty, together with a disbursement fee of around €18/170 SEK for the customs clearance service. In some cases, the carrier may ask you for an upfront payment for the tax and duty.

Payment

Payments are handled by Klarna. You can pay with Visa, MasterCard, or other alternatives depending on your location. The transaction of credit card data is encrypted. Sandqvist do not store any credit card data. Klarna use a security protocol called 3D Secure, which your card needs to have activated before purchase. If your payment fails, first try another card, and then another browser or device.

We also offer payments through PayPal. Please note that the registered address for your Paypal account is the address that the order will be sent to.

Delivery

We will always try to ship your order within one business day. If you make your order before 11.00AM CET, we aim to ship it the same day. Orders placed on weekends and Swedish holidays will be shipped the next business day.
The delivery time is 1–3 business days.

The delivery fee for international orders is €15–30, which will be shown at checkout. The shipments are fulfilled by UPS. Returns are free of charge.

UPS:

UPS (Standard) usually delivers the shipment within 2–4 business days.
You will be sent an email notification including your parcel tracking number once your order has been shipped. You can check the status here.
UPS will deliver your parcel to the delivery address given in your order. If you are not there to receive the package, UPS will leave a note, and the package will be held at a local UPS access point.

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