When you shop online with Sandqvist, you have the right to withdraw from your purchase within 14 days without giving a reason. The withdrawal period begins on the day you receive your order.
To exercise your right of withdrawal, you must let us know within 14 days that you wish to withdraw from the purchase.
The easiest way is to use our online withdrawal function:
You can also contact us at service@sandqvist.com or send a clear statement to:
Sandqvist Bags and Items AB
Mosebacke Torg 18
116 20 Stockholm
Sweden
You may use the model withdrawal form below, but this is not mandatory.
Once you have notified us that you wish to withdraw, you must return the goods without undue delay and no later than 14 days after notifying us.
You can register your return through our return portal for return instructions and information about the applicable return fee:
Return address:
Emotion Logistics AB
Honungsgatan 9
432 48 Varberg
Sweden
You are responsible for the direct cost of returning the goods. You are only liable for any diminished value resulting from handling the goods beyond what is necessary to establish their nature, characteristics and function.
If you withdraw from the entire purchase, we will refund all payments received from you, including the cost of our least expensive standard delivery option. Any additional cost resulting from choosing a more expensive delivery option will not be refunded.
We will issue the refund without undue delay. We may withhold the refund until we have received the goods back or you have provided evidence that they have been returned.
Unless otherwise agreed, the refund will be made using the same payment method used for the original purchase.
In addition to your statutory rights, Sandqvist offers a 30-day return period from the day you receive your order.
For more information about returns, return fees and refunds, see Shipping & Returns.