PRIVACY POLICY

The following Privacy Policy applies when the customer (you) use or place an order on the website www.sandqvist.com. Controller of personal data of this website is Sandqvist Bags and Items AB, registered at Erstagatan 27, 116 36 Stockholm, Sweden, with VAT registration number SE556783080601.

CCPA

The below companies may collect personal information when you interact with our digital property, including IP addresses, digital identifiers, information about your web browsing and app usage and how you interact with our properties and ads for a variety of purposes, such as personalization of offers or advertisements, analytics about how you engage with websites or ads and other commercial purposes. For more information about the collection, use and sale of your personal data and your rights, please use the following links: https://rakutenadvertising.com/legal-notices/services-privacy-policy/, https://rakutenadvertising.com/legal-notices/services-privacy-rights-request-form/.

PERSONAL DATA

According to Swedish and European law, we must inform you about our processing of your personal data. All the information you provide us or that we obtain when you visit our site will be processed responsibly and safely by Sandqvist. The information will be used to enable us to fulfil our business responsibilities to you, optimize user experience on our site and for marketing purposes. Sandqvist will not provide your personal data to a third party unless you agree to it. Below, you will find more information on what data we process about you, for what purpose and on the legal ground for such processing.

We use third party cookies to gather statistics in analytical tools such as Google Analytics Inc and Algolia. This means that data regarding your use of our site will be transferred to the above-mentioned companies. If you have given your consent, these cookies will be stored for maximum 24 months. Sandqvist may also use third party cookies, such as Facebook to deliver directed information we believe is valuable, based on your previous activity on our website. This means that some information about your use of our website is transferred to Facebook Inc. The information that we share with third party companies does not contain any personal information such as name, email address or phone number. Read more about how to adjust your cookie settings under the section “Cookies”.

The personal data we collect is stored within the European Economic Area (EEA) but can be transferred and processed in a country outside the EEA by third parties that may have facilities outside the EEA. All transmitting of your personal data outside the EEA is made in accordance with valid legislation and we only cooperate with trusted partners who can ensure the safety of your personal data.

LEGAL GROUNDS

Your personal data will only be handled in accordance with the applicable legislation. We manage the following information: name, contact details; delivery address, email and phone number, IP-address, order information, payment information, payment history.

What we use your personal data for and on what legal grounds;

- Order Management: to be able to process, fulfil and deliver orders on www.sandqvist.com we collect delivery and shipment information, payment and treatment of returns, exchanges and quality claims. You can chose to pay your purchase through Klarna Bank AB’s (“Klarna”) or PayPal (Europe) S.à r.l. et Cie, S.C.A.’s (“PayPal”) services. If so, your personal data will only be provided to Klarna or PayPal. Sandqvist will not access this data. For information about Klarna’s processing of personal data, please find Klarna’s privacy policy here; https://www.klarna.com/uk/privacy-policy/ and PayPal’s privacy policy here; https://www.paypal.com/uk/webapps/mpp/ua/privacy-full. Personal data collected: Name, contact details; delivery address, email and phone number, IP-address, order information, payment information, payment history. Legal ground: Fulfilment of purchasing agreement.

- Management of customer service requests: to be able to handle requests via our customer service through chat, email and phone and identify and investigate complaints and other support tickets. Personal data: Name, contact details; delivery address, email and phone number, IP-address, order information, payment information, payment history. Legal ground: we have made an assessment and found that our customer service is a necessary feature for us in order to help our customers. In order to be able to do this, personal data regarding the customer is necessary. Our interest in this regard is therefore regarded as legitimate interest.

- Communication through our newsletter. When you sign up to our newsletter you agree to receive additional digital communication from Sandqvist. You will receive updates about new products, special invitations to our events, stories and exclusive deals. To unsubscribe from our email list – please click the link “Unsubscribe from this list” at the bottom of our emails. Personal data: Name, email address, country of living, IP-address, order information. Legal ground: Consent.

- Optimize user experience and digital marketing. When browsing our site, we collect information of your actions on our site via cookies. We use this information to provide you with a better shopping experience, for allowing us to analyse traffic and behaviour on our site and to personalize and make our recommendations and digital marketing more effective. Please see the section on Cookies for information on how to be excluded from this tracking. Personal data: Country of living, IP-address, order information, activities on the website. Legal ground: Consent.

YOUR RIGHTS

You have the right to request access to the personal data we store about you.
We aim to always be transparent with how we process your personal data. If you want to gain a deeper insight into what personal data we process about you, you have the right to access that information.

You have the right to get wrongfully information corrected
You have the right to get your personal data corrected if its wrongfully stated. You also have the right to have incomplete personal data completed if it is incomplete.

You have the right to request that the processing of your personal data is restricted.
You have the right to request that personal data we process should be restricted and that future processing is limited to certain purposes.

You have the right to request to have your personal data deleted.
You have the right to request to have your personal data deleted. Please note that we can be forced to decline your requests regarding deletion of your personal data if there are legal obligations that prevent us. These obligations are based on the Swedish bookkeeping act, tax regulations, banking laws and consumer purchases act.

For all inquiries regarding personal data, please send your request in an email to service@sandqvist.com or give us a call on +46 72 224 23 33. Please note that if you refuse us to handle certain personal data, we may have to decline your purchase order.

COOKIES

We use cookies on our site to give you a better shopping experience, for allowing us to analyse traffic and behavior, and to personalize and make our recommendations and digital marketing more effective. We don’t use cookies for storing of personal information or to share it with third parties that you have not agreed to.

We use third party cookies to gather statistics in analytical tools such as Google Analytics Inc, Rakuten Advertising, Facebook Inc and Algolia. This means that data regarding your use of our site will be transferred to the above-mentioned companies. If you have given your consent, these cookies will be stored for maximum 24 months. Sandqvist may also use third party cookies, such as Facebook to deliver directed information we believe is valuable, based on your previous activity on our website. This means that some information about your use of our website is transferred to Facebook Inc. The information that we share with third party companies does not contain any personal information such as name, email address or phone number.

In order for you to agree to our use of cookies, you must accept the consent signal by clicking the accept button in the cookie banner that is displayed when you enter our site. If you do not accept Sandqvist’s use of cookies on our website, you may configure your browser settings to prevent it from accepting cookies. You can determine the use and scope of all cookies in your browser settings. You can set your computer so that every time when a cookie is being placed, you are alerted, or you can turn off all cookies via your browser and delete all existing cookies. In the Help function of your browser, you can learn how to change or update your cookies correctly – these are depending on what browser you use. We would like to point out that this is considered a computer setting and these settings only apply for the computer on which it is made. If you use more than one device, the settings must be made on each device. You can always choose which cookies you want to block in your browser. Please note that if you change your cookie settings your user experience on www.sandqvist.com might affected.

Information on deleting or controlling cookies is available at optout.networkadvertising.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site. You can opt-out by accessing this link: https://optout.networkadvertising.org/

Our checkout solutions are provided by;

Klarna (Klarna AB, Sveavägen 46, 111 34 Stockholm, Sweden). They use cookies to offer you the best possible, tailored, online experience when you use Klarna's checkout. The exact information and purposes for which they are used can be found here: https://www.klarna.com/uk/privacy-policy/

PayPal (PayPal (Europe S.à r.l. et Cie, S.C.A.) They use cookies to offer you the best possible, tailored, online experience when you use PayPal's checkout https://www.paypal.com/uk/webapps/mpp/ua/privacy-full

Adyen (PO Box 10095 1001 EB, Amsterdam, The Netherlands) They use cookies to offer you the best possible, tailored, online experience when you use Adyen's checkout. The exact information and purposes for which they are used can be found here: https://www.adyen.com/policies-and-disclaimer/privacy-policy

This policy was last updated 21/07/2021

TERMS AND CONDITIONS

GENERAL

The online store www.sandqvist.com is executed by the company Sandqvist Bags and Items AB, registered at Erstagatan 27, 116 36 Stockholm, Sweden, with VAT registration number SE556783080601. All products remain the property of Sandqvist until full payment has been made. All attempts to deceive will be reported to the police. We reserve the right to correct any mistake or error published on this site. Due to the digital format of photographs, we cannot guarantee that the photos reflect the exact nature of the real products.

PAYMENT

You can pay in the different currencies available in the online store. Depending on the destination country, you can pay in SEK, NOK, DKK, EUR, GBP or USD. Please note that we currently can’t accept gift cards, cash or cheques online.

IMPORT TAX AND DUTY (FOR CUSTOMERS OUTSIDE THE EUROPEAN UNION)

When ordering from countries outside the EU, you will need to pay import tax and duty according to the local rules in the country of delivery. Therefore, the order value does not include Swedish VAT. The amount of tax and duty payable differs according to the country. UPS will invoice you for the tax and duty, together with a disbursement fee of around €18/170 SEK for the customs clearance service. In some cases, UPS may ask you for an upfront payment of the tax and duty.

PRICES

The prices shown in our online store consist of the total price, including VAT. They do not include shipping costs or possible fees. Duty or other taxes and fees may be added to the total price for purchases from outside of the European Union.

Discount codes or coupons are only valid for one transaction per person, and only during the stated period of time. They cannot be combined, transferred to another purchase or be credited for a new purchase.

DAMAGE DURING TRANSPORTATION

If a package is damaged upon arrival, you should report it immediately. If you have opened the package and find that your purchase is damaged, please contact us.

UNCOLLECTED DELIVERIES

A package will be kept at the delivery hub for 14 days. If you don’t collect it and it is returned to us, we will treat it as a regular return and refund the money to the account used for the purchase.

PERSONAL DATA

Under Swedish law, we have to ask for your approval to use your personal data. All of the information you give us, or that we acquire when you visit our site, will be handled responsibly and safely by Sandqvist. The information will be used to enable us to fulfil our business responsibilities to you, and for marketing purposes. Sandqvist will not pass your personal data to a third party for marketing purposes, unless you agree to it. If your personal data is incorrect or irrelevant, you have the right to request that it is corrected or deleted.

For all enquiries regarding personal data, please send an email to service@sandqvist.com, or give us a call on +46 72 224 23 33. Please note that if you refuse us to handle certain personal data, we may have to decline your purchase order.

FORCE MAJEURE

You are always welcome to contact our Customer Service. We speak both Swedish and English. We are here to help you with your online purchases, general questions, and complaints.
Phone:+46 72 224 23 33
Mail: service@sandqvist.com

CUSTOMER SERVICE

You are always welcome to contact our Customer Service. We speak both Swedish and English. We are here to help you with your online purchases, general questions, and complaints.
Phone:+46 72 224 23 33
Mail: service@sandqvist.com